Your Privacy Matters: zh77 does not sell your personal data to third parties. This policy describes exactly what data we hold about you, why we hold it, and how you can exercise your rights over it.
1. Introduction
This Privacy Policy ("Policy") describes the data practices of zh77 ("the Platform", "we", "us", "our") in relation to all personal information collected from users ("you", "the Player") who access, register on, or use the zh77 website at zh77.club and all associated services.
zh77 is committed to protecting the privacy and personal data of all users, with particular regard to the expectations and rights of Pakistani players. This Policy is intended to be clear and readable — not buried in legal jargon. We explain what data we collect, why we need it, what we do with it, who we share it with, and what rights you have over your own information.
By registering a zh77 account or continuing to use the zh77 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described herein. If you do not agree with this Policy, you should not register or continue to use zh77.
2. Personal Data We Collect
zh77 collects the following categories of personal data from registered players:
Identity Data:
- Full legal name as it appears on official Pakistani identity documents;
- Date of birth (for age verification — zh77 is an 18+ platform);
- CNIC number (National Identity Card) when required for KYC verification;
- Copies of identity documents submitted for verification purposes.
Contact & Account Data:
- Pakistani mobile number used for account registration and OTP verification;
- Email address (if provided during registration);
- Account username and encrypted password credentials;
- City of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) where provided.
Financial Data:
- JazzCash and Easypaisa mobile wallet numbers used for transactions;
- Bank account details (account title, IBAN) for bank transfer withdrawals — HBL, UBL, Meezan Bank, Bank Alfalah, etc.;
- USDT wallet addresses for crypto transactions;
- Transaction history — deposits, withdrawals, bet settlements, and bonus credits.
Technical & Usage Data:
- IP address and approximate geolocation at the time of login;
- Device type, operating system, and browser information;
- Session logs, including login timestamps and session duration;
- Game and betting activity logs — games played, bets placed, outcomes, and wager amounts.
3. How We Collect Your Data
zh77 collects personal data through the following means:
- Direct submission: Information you provide when registering your zh77 account, completing KYC verification, making deposits or withdrawal requests, or contacting zh77 support;
- Automated collection: Technical and usage data collected automatically when you access and use the zh77 platform, including via cookies and server logs;
- Payment processors: Transaction data received from JazzCash, Easypaisa, and other payment processing partners when you initiate financial transactions through zh77;
- Third-party verification services: Identity verification data received from authorised KYC service providers when enhanced verification is performed.
4. How We Use Your Personal Data
zh77 uses the personal data it collects for the following purposes:
- Account management: To create, maintain, and secure your zh77 account, including processing your zh77 login sessions and OTP verifications;
- Age and identity verification: To confirm that all zh77 users are aged 18 or above and that their identity matches the payment methods used;
- Payment processing: To process deposits and withdrawals via JazzCash, Easypaisa, bank transfers, and other supported Pakistani payment methods, and to maintain accurate PKR transaction records;
- Customer support: To respond to your queries, resolve disputes, and provide assistance with your zh77 account;
- Responsible gaming: To monitor account activity for signs of problem gambling behaviour and to administer player-requested responsible gaming tools such as deposit limits and self-exclusion;
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activities;
- Legal compliance: To comply with applicable legal and regulatory obligations, including anti-money laundering requirements and responses to lawful requests from authorities;
- Platform improvement: To analyse usage patterns in aggregate form to improve zh77's products, performance, and user experience;
- Communications: To send transactional notifications (e.g., deposit confirmations, withdrawal status updates) and, where you have consented, promotional communications about zh77 offers and bonuses.
5. Legal Basis for Processing
zh77 processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and zh77, including account management, transaction processing, and game operation;
- Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, anti-money laundering obligations, and age verification;
- Legitimate interests: Processing conducted in pursuit of zh77's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights;
- Consent: Processing based on your consent, including for promotional communications. You may withdraw consent at any time by contacting zh77 support.
6. Data Sharing & Disclosure
zh77 does not sell your personal data to any third party. zh77 may share your personal data with the following categories of recipients only where necessary and on a strictly controlled basis:
- Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers as required to process your transactions;
- Identity verification providers: Authorised KYC and AML service providers engaged to verify player identity and comply with regulatory obligations;
- Technology service providers: Cloud hosting, data storage, and software infrastructure providers engaged by zh77 under strict data processing agreements;
- Regulatory and law enforcement authorities: Where zh77 is required by law, regulation, or court order to disclose personal data to competent authorities;
- Game content providers: Game studios and platform providers whose titles are offered on zh77 may receive anonymised session data as required for technical integration.
All third parties with whom zh77 shares personal data are contractually required to handle that data securely, to use it only for the specified purpose, and to maintain appropriate technical and organisational safeguards.
7. Data Retention
zh77 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following:
- Account and identity data is retained for the duration of the account and for a minimum period of five years after account closure, in compliance with applicable anti-money laundering and financial record-keeping requirements;
- Transaction records (deposits, withdrawals, bets) are retained for a minimum of five years;
- KYC documents are retained for the period required by applicable law and regulatory obligations;
- Technical logs and IP records may be retained for up to twelve months for security and fraud investigation purposes;
- Marketing consent records are retained until consent is withdrawn.
When personal data is no longer required, zh77 will securely delete or anonymise it in accordance with industry-standard data destruction practices.
8. Cookies & Tracking Technologies
zh77 uses cookies and similar tracking technologies on the zh77.club website to enable core platform functionality, improve user experience, and analyse platform performance. The following cookie categories are used:
- Essential cookies: Required for the platform to function correctly, including maintaining your login session after zh77 login and remembering your account preferences;
- Performance cookies: Used to collect anonymised data about how players interact with the zh77 platform, including pages visited and features used, to help us improve the product;
- Functional cookies: Used to remember your preferences such as language settings and display configurations;
- Analytics cookies: Used by analytics tools to understand aggregate usage patterns across the zh77 platform. No individual user is identified in analytics reports.
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the zh77 platform, including your ability to log in and access your account.
9. Data Security
zh77 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and zh77 servers;
- Encrypted storage of sensitive account data, including password hashing using industry-standard algorithms;
- OTP-based two-factor authentication for zh77 login sessions from new or unrecognised devices;
- Automated fraud detection and anomaly monitoring on all account activity and financial transactions;
- Access controls limiting zh77 employee access to personal data on a strict need-to-know basis;
- Regular security audits and penetration testing of the zh77 platform infrastructure.
While zh77 employs industry-standard security measures, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their zh77 account and to keep their registered mobile number secure, as it is used for OTP verification.
10. Your Data Rights
As a zh77 player, you have the following rights in relation to your personal data:
- Right of access: You may request a copy of the personal data zh77 holds about you;
- Right to rectification: You may request that inaccurate or incomplete personal data be corrected. Minor details such as contact number can be updated directly from your zh77 account settings;
- Right to erasure: You may request deletion of your personal data, subject to zh77's legal obligations to retain certain records (such as transaction history under anti-money laundering regulations);
- Right to restrict processing: You may request that zh77 restrict the processing of your personal data in certain circumstances;
- Right to data portability: You may request that zh77 provide your personal data in a commonly used, machine-readable format;
- Right to object: You may object to processing based on legitimate interests, including direct marketing communications;
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact zh77 support via the live chat feature on the platform. zh77 will respond to all data rights requests within a reasonable timeframe and in any case within 30 days of receipt.
11. Children's Privacy
zh77 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age.
zh77 employs age verification measures at the point of registration and as part of the KYC process to ensure that all registered players are at least 18 years of age. If zh77 becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, any funds will be returned to the verified payment source, and all associated personal data will be deleted promptly.
Parents and guardians who believe that a minor may have registered on the zh77 platform are urged to contact zh77 support immediately via live chat.
12. Changes to This Privacy Policy
zh77 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. Updated versions of this Policy will be published on this page with a revised "Last Updated" date.
Where changes are material, zh77 will endeavour to notify registered players via their registered mobile number or email address prior to the changes taking effect. Continued use of the zh77 platform following notification of a Policy update constitutes acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how zh77 protects your personal data.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by zh77, please contact our support team via:
- Live chat: Available 24/7 from the zh77.club platform
- Email: support [at] zh77.club (plain text — not a clickable link)
zh77 takes all privacy-related queries seriously. Our support team will acknowledge your request promptly and work to resolve any concerns in a timely and transparent manner.